12/27/2023 0 Comments Slik graphics mtb![]() If I could actually speak to someone, I might end up taking graphics for my forks / shock too. Just wondering if anyone has heard from Slik by email / whatsapp in the last few weeks? Have they closed for summer, or are they so busy they're just ignoring everything? I can order these direct from the website, but they don't advertise Specialized graphics. I'm also wanting Industry Nine graphics (probably the same turquoise colour) for my wheels. ![]() The WhatsApp I sent on Sunday is still sitting as unread. Since then, I've sent another 2 emails, tried their web contact form, and also their WhatsApp. I'm looking for some S-Works graphics to be done in a turquoise blue (preferably metallic) and contacted Slik about 3 weeks ago. They took a while, but the quality was A1 and is still lasting well about 6 years later on my Stumpy. Kind regards, The Slik Team.I've used Slik Graphics before for decals, and was very happy with the result. In our second response we offered to ship your order again, but you had already written this Trustpilot review only 3 hours after sending your email. In our first response we asked you to allow a few more days for the decals to arrive. Thurs 7/9 - email received 11:20 Thurs 7/9 - replied to email 15:28 Mon 11/9 - email received 12:19 Mon 11/9 - Trustpilot review 15:22 Mon 11/9 - replied to email 23:40 As you can see, we responded to your emails within 12 hours on both occasions. Saturday 26/8 - Order placed Mon 28/8 - Order processed and decals printed Tues 29/8 - Decals finished. In the interest of fairness, here is the timeline for your recent order. We appreciate your feedback on our customer service, but the claims made in your review are not accurate. A lot of things have changed over the last 2 years and the majority of orders are now shipped within 3 working days, allowing for our production schedule and drying time etc. We are sorry that your decals didn't arrive within the stated shipping time, and we always ask for some patience as shipping times do vary for each country within the EU. Hi Noah, we understand that waiting for your decals can be frustrating. Hi Aaron, many thanks for sharing your experience. Very happy customer and will deal with again Date of experience: October 30, 2023. The customer support along with shipping, was top notch. Sending us a simple reminder would have put your request to the top of the pile and would have given us a 2nd chance to respond. The quality of the decals are amazing They look and act like OEM. Please understand that we receive hundreds of new enquiries each week, and we can't possibly go back and read messages from 5 months ago. ![]() You have placed 4 orders over the last 4 years without a single complaint, one of which was a custom decal kit. Colour match your bike, choose from custom patterns, or request a wild Pantone colour. It’s up to you The Slik decal customiser is one of a kind and is built for you to explore your creativity. ![]() It is very surprising from a repeat customer who seems to be happy with our products. Slik Graphics mountain bike decal kit designed for Black Truvativ Descendant Carbon DUB Cranks. I regret that you felt the need to leave a 1 star review here. The decals have to be set up, printed, dried, finished, then packed and shipped. We don't have any items sitting on a shelf. Please remember that our products are ALL made to order. Your most recent order was turned around in 2 working days. In response to your comment about decals 'taking ages to send out', well that's simply not true in your case. There is no such thing as a 5 minute job, especially one that requires custom artwork, setup, design proofs etc. The customisation we do is usually limited to the range of decals that we already offer. We ARE a small company and do not have the surplus design time to take on every job. You are correct, we do not always take on one-off custom orders like this. Your enquiry was for several unique custom decals. Hi Tommi, sorry we didn't reply to your custom decal request back in August last year. Reply from Slik Graphics Updated Jan 19, 2021 Shop FOX Fork Decals and Stickers Get the perfect fit for your Fox fork with our officially licensed decals and stickers.
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